Terms & Conditions

Effective Date: November 2025

Welcome to Brass Gallery (https://brassgallery.com). By accessing or using our website, you agree to comply with the following Terms and Conditions. Please read them carefully before placing any orders or using our services.

1. General Information

Brass Gallery is a registered business based in Marrakesh, Morocco, specializing in handcrafted brass fixtures and hardware. All products are made by skilled artisans and sold through our online platform.

2. Use of the Website

You must be at least 18 years old or accessing our site under the supervision of a parent or guardian.
You agree not to use our site for any unlawful or prohibited purpose.
Brass Gallery reserves the right to deny access to users who violate these terms.

3. Product Information

We make every effort to ensure that product descriptions, images, and prices are accurate. However, as each piece is handcrafted, variations in color, texture, and finish are natural and part of the artisanal character.

4. Orders and Payments

All orders are subject to availability and acceptance.
Payments are securely processed through third-party gateways; Brass Gallery does not store your credit card details.
We reserve the right to refuse or cancel an order in case of pricing errors or suspected fraud.

5. Shipping and Delivery

We offer worldwide shipping from Marrakesh, Morocco. Delivery times may vary depending on your location and the nature of your order. Custom or made-to-order items may require additional production time.

6. Returns and Exchanges

Because our products are individually handcrafted, minor variations are expected and celebrated. Returns are accepted only for items that arrive damaged or defective. Please contact us within 7 days of delivery at contact@brassgallery.com to initiate a return.

7. Intellectual Property

All content on this website — including text, images, logos, and designs — is the exclusive property of Brass Gallery. You may not reproduce, distribute, or modify any material without our written consent.

8. Limitation of Liability

Brass Gallery shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website. Our total liability is limited to the purchase price of the item in question.

9. Privacy

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect and use your information.

10. Governing Law

These Terms & Conditions are governed by the laws of the Kingdom of Morocco. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Marrakesh.

11. Amendments

Brass Gallery reserves the right to modify or update these Terms & Conditions at any time without prior notice. Changes will take effect immediately upon posting on this page.

12. Contact Information

For questions or concerns regarding these Terms, please contact us:

Brass Gallery
Ouled El Garne 12, 43014 Marrakesh, Morocco
Email: contact@brassgallery.com
Website: https://brassgallery.com